Third-Party Administrator (TPA) in Health Insurance (2024)

TPA, is the abbreviation for Third-party Administrator. As the name suggests, it is someone or some organization that is a third party and an administrator. This brings up the question: what is a third-party administrator? The simple answer is; someone who is not the first or the second party in a health insurance contract (not directly involved) and assists in the administrative aspect of the services mentioned in the contract.

For example, Health TPA is someone engaged in administering services related to health insurance.

The scope of health insurance is a lot wider than other general insurance categories like vehicle or travel insurance. Due to this wide scope, health insurance involves a plethora of terminologies. This is the reason why probably potential and current policyholders perceive health insurance to be filled with complexities. From the outset, this does seem intricate, entangled, and maze-like. But it is simple to understand if you focus on one component at a time instead of getting overawed by the entirety of it. For example, not everyone might know about the concept of Third-party Administrators (TPA) in health insurance.

A TPA in health insurance is an entity that is a third party in a health insurance agreement and administers the claim settlement aspect of the contract between a policyholder and the insurer. Here are some points that will help you understand TPA in a better manner.

Whenever there is a hospitalisation claim, the policyholder directly or indirectly meets the TPA. The TPA offers the ID card and a Unique Identification Number to the patient, which helps in claim settlement. Thus, the TPA is the link between the insurance company and the policyholder when it comes to availing the hospitalisation cover and processing claims.

Crucial records related to the policyholder when admitted as a patient are maintained by the TPA. The records are stored in a dedicated database.

The role of a TPA is integral to the Cashless Claims settlement process. The coordination between the insurer and the hospital is crucial in a Cashless Claims process as the bill is settled directly between these two parties. The TPA offers back-end support in such situations.

Several TPAs have a 24×7 support system where policyholders can raise their queries and get to know the answers seamlessly. Call centres and mobile applications help to offer such kind of support.

TPAs also perform duties related to hospital empanelment. They check whether the hospitals meet the set criteria concerning being a part of Network Hospitals (tie-ups for hassle-free claim settlement).

Some TPAs might also offer additional services related to ambulances, extra beds, medicine supply, etc. to the policyholder.

The benefit of TPAs for the insurance company is obvious—they get assistance for settling claims. But how does a good health insurance TPA benefit the policyholders? The following points will let you know.

TPAs are facilitators. And if there is a time gap between the services being provided, you can contact your insurer and they will coordinate with the TPA and let you know about the progress. If you feel you want to cancel a TPA or switch to a different TPA, you can discuss such a change in service with your insurance company. Here are the steps concerning how to cancel the TPA in health insurance.

Here’s a detailed list of Third-party Administrators for health insurance that has been sourced from the Insurance Regulatory and Development Authority’s official website. Note that this information is mentioned for informational purposes only. Appropriate discretion and verification are advised.

No. TPA Registration No. Registration Validity Name & Address Contact Details
1 United Health Care Parekh Insurance TPA Private Limited No. 002 20.03.2023 Mr. Shiva BelavadiChief Executive Officer,3B/1 Gundecha Onclave, Kherani Road,Saki Naka, Andheri (East),Mumbai – 400 072 Toll Free No.: 1800 209 8884Email: [emailprotected] Website: www.uhcpindia.com
2 Medi Assist Insurance TPA Private Limited No. 003 20.03.2023 Mr. Ganesh K Chief Administrative OfficerTower D, 4th Floor, IBC Knowledge Park, 4/1,Bannerghatta Road, Bangalore, 560029 Toll free number for senior citizens: 1800 419 9493Toll Free No.: 1800 425 9449Email: [emailprotected]: www.mediassist.in
3 MD India Health Insurance TPA Private Limited No. 005 20.03.2023 Mr. Suresh V. KarandikarChief Executive OfficerS.No. 46/1 E-space A-2 Building,3rd Floor, Pune-Nagar Road,Vadgaonsheri, Pune – 411 014. For senior citizens: 020-25300126Toll Free No.: 1800 233 1166Fax: 1860 233 4449Email: [emailprotected]: www.mdindiaonline.com
4 Paramount Health Services & Insurance TPA Private Limited No. 006 20.03.2023 Dr. Nayan ShahChief Executive OfficerPlot No. A-442, Road No. 28, Ram Nagar,MIDC Industrial Area, Wagle Estate, Thane (W) – 400 604 Senior Citizen Helpline No.: 022 66629813Toll Free No.: 1800 22 66 55Email: [emailprotected] Website: www.paramounttpa.com
5 Heritage Health Insurance TPA Private Limited No. 008 20.03.2023 Mr. Manash Chakraborty,Chief Administrative OfficerNICCO HOUSE, 5th Floor, 2, Hare Street,Kolkata-700001 Toll Free No.: 1800 345 3477Email: [emailprotected]: www.heritagehealthtpa.com
6 Family Health Plan Insurance TPA Limited No. 013 20.03.2023 Ms. G. BharathammaChief Executive OfficerNo: 8-2-269/A/2-1 to 6, 2nd FloorSrinilaya Cyber Spazio, Road No. 2,Banjara Hills, Hyderabad – 500 034. Senior Citizen Helpline No.: 1800 102 4273Toll Free No.: 1800 102 4033Email: [emailprotected]: www.fhpl.net
7 Raksha Health Insurance TPA Private Limited No. 015 31.03.2023 Mr. Pawan Kumar BhallaChief Executive Officer C/o Escorts Corporate Centre 15/5, Mathura Road, Faridabad,Haryana – 121 003 Toll Free No.: 1800 180 1444, 1800 220 456, 1800 425 8910Email: [emailprotected] Website: www.rakshatpa.com
8 Vidal Health Insurance TPA Private Limited No. 016 15.05.2023 Ms. Sudha Suhas Kulkarni Chief Administrative OfficerFirst Floor, Tower No. 2, SJR iPark, EPIP Zone, Whitefield, Bangalore – 560 066. Toll Free No.: 1860 425 0251, 080 46267018Email: [emailprotected]: www.vidalhealthtpa.com
9 East West Assist Insurance TPA Private Limited No. 018 15.05.2023 Dr. Atul AroraChief Executive Officer38, Golf Links, New Delhi – 110003 Ph. No.: 011-47222666 FAX: 011-47222640 Email: [emailprotected]: www.eastwestassist.com
10 Medsave Health Insurance TPA Limited No. 019 14.05.2023 Mr. S. AravamuthanChief Administrative OfficerF-701A, Lado Sarai, Mehrauli, New Delhi – 110030 Senior Citizen Helpline No.: 9319810070Toll Free No.: 1800 111 142Email: [emailprotected] Website: www.medsave.in
11 Genins India Insurance TPA Limited No. 020 10.06.2023 Mr. Subhash Chander Khanna,Chief Administrative OfficerD-34, Ground Floor, Sector-2Noida – 201301 (U.P.) Toll Free No.: 1800 345 3323Ph. No.: 0120-4144100 Fax:0120-4144170-71Email: [emailprotected]: www.geninsindia.com
12 Alankit Insurance TPA Limited No. 021 17.11.2020 Mr Bodh Raj PunjDirector & Chief Executive Officer Alankit House, 4E/2,Jhandewalan Extension, New Delhi – 110055 Toll Free No.: 1800 11 3300Ph. No.: 011-42541621-24 Fax:011-42541620-30Email: [emailprotected]: www.alankithealthcare.com
13 Health India Insurance TPA Services Private Limited No. 022 17.11.2020 Mr. Kamaljeet GuptaChief Administrative OfficerNeelkanth Corporate Park, Office No. 406 to 412,4th Floor, Kirol Road/Village, Vidya Vihar Society,Vidya Vihar (West), Mumbai-400086 Senior Citizen Toll Free No.: 1800 2269 70Toll Free No.: 1800 2201 02Ph. No.: 022-40881000Email: [emailprotected]: www.healthindiatpa.com
14 Good Health Insurance TPA Limited No. 023 26.01.2021 Ms. Saigeeta Diksh*t,Chief Administrative OfficerSuite 403 – 406A, 4th Floor, Ashoka My Home Chambers,Behind Ashok Bhoopal Chambers, Sardar Patel Road,Secunderabad, Telangana State – 500003 Senior Citizen Toll Free No.: 1800 102 9919Toll Free No.: 1860 425 3232Email: [emailprotected] Website: www.ghpltpa.com
15 Vipul Medcorp Insurance TPA Private Limited No. 024 28.02.2022 Mr. Rajan SubramaniamChief Executive Officer515, Udyog Vihar, Phase 5,Gurgaon, Haryana – 122 016 Senior Citizen Toll Free No.: 1800 120 3348Toll Free No.: 1800 108 7477, 1800 102 7477Ph. No.: 0124-4833900 Fax: 0124-4699611Email: [emailprotected]: www.vipulmedcorp.com
16 Park Mediclaim Insurance TPA Private Limited No. 025 27.09.2022 Mr. Anurag BhatnagarChief Executive Officer702, Vikrant Tower,Rajindra Place,New Delhi-110008 Toll Free No.: 1800 11 55 33Ph. No.: 011-43191000Email: [emailprotected]: www.parkmediclaim.co.in
17 Safeway Insurance TPA Private Limited No. 026 19.07.2020 Mr. Mahesh SharmaChief Executive Officer815, Vishwa Sadan, District Centre,Janakpuri, New Delhi-110058 Toll Free No.: 1800 102 5671Ph. No.: 011-45451300Email: [emailprotected]: www.safewaytpa.in
18 Anmol Medicare Insurance TPA Limited No. 027 26.10.2020 Mr. P. S. KshatriyaChief Executive Officer2nd Floor, NBCC House, Opp. Ahmedabad Stock Exchange,Ambavadi, Ahmedabad – 380015, Gujarat Toll Free No.: 1800 233 1999Ph. No.: +91-79-61609926, 61609930E-mail: [emailprotected]: www.anmolmedicare.in
19 Grand Insurance TPA Private Limited No. 029 15.05.2021 Mr Bibhutosh ChattopadhyayChief Administrative OfficerGrand House, 45A,Hindustan Park,Kolkata 700 029 (West Bengal) Toll Free No.: 1800 102 4747Ph. No.: 033-40274747 Fax: 033-40043344Email: [emailprotected]: www.grandtpa.co.in
20 Rothshield Insurance TPA Limited No. 030 15.07.2022 Ms. Janki M BhateChief Executive Officer402, Raheja Chambers,Nariman Point,Mumbai 400 021 Toll Free No.: 1800 228 144Ph. No.: 022-22048144 Fax: 022-22854415Email: [emailprotected]: www.rothshield.co.in
21 Ericson Insurance TPA Private Limited No. 035 18.12.2021 Dr. Krishna P. Jaiswal, MD11-C, Corporate Park,ST Road, Chembur,Mumbai – 400 071 (Maharashtra) Senior Citizen Helpline No.: 022-25280208Toll Free No.: 1800 22 2034Ph. No.: 022-25280280Email: [emailprotected]: www.ericsontpa.com
22 Health Insurance TPA of India Limited No. 036 05.06.2023 Mr. SK MehraChief Executive Officer2nd Floor, Majestic Omnia Building,A-110, Sector-4, Noida 201301 (Uttar Pradesh) Toll Free No.: 1800 180 3600, 1800 102 3600Email: [emailprotected]: www.hitpa.co.in
23 Vision Digital Insurance TPA Private Limited No. 037 24.06.2021 Ms. Priyanka JainChief Administrative OfficerTime Square Building 3rd & 4th Floor,Sushant Lok-1, Block-B,Gurugram – 122002 Toll free no: 1800-419-9982Ph. No.: 0124-4003171Email: [emailprotected]: www.visiontpa.in

Here are some of the prominent frequently asked questions related to TPA in health insurance. If you have specific queries, you can send an email at [emailprotected].

Do I have to pay money to the TPA?

Third-Party Administrator (TPA) in Health Insurance (1)

You do not have to pay money to the TPA as you must deal directly with the insurance company.

Do I get a say in selecting a TPA?

Third-Party Administrator (TPA) in Health Insurance (2)

Recent reports suggest that such an option might be possible. Please discuss the same with your insurance company.

What kind of individuals are there in the TPA’s team?

Third-Party Administrator (TPA) in Health Insurance (3)

The TPA team can consist of experts belonging to the following fields: doctors, insurance consultants, legal experts, Informational Technology (IT) professionals, etc.

Who hires the TPA?

Third-Party Administrator (TPA) in Health Insurance (4)

The TPA is hired by the health insurance company to assist in the claim processing process.

Can a TPA help in reducing fake claims?

Third-Party Administrator (TPA) in Health Insurance (5)

Yes, TPA’s services can help the insurance company to reduce the instances of fake claims.

Third-Party Administrator (TPA) in Health Insurance (2024)

FAQs

What is the difference between a Third Party Administrator and a TPA? ›

Third-party administrators support self-insured companies and offer a variety of benefits for employers and brokers. A third-party administrator (TPA) in the health insurance industry is an administrative services provider that delivers support for self-insured health plans.

What are the disadvantages of Third Party Administrator? ›

Some potential disadvantages of TPAs in health insurance include additional costs for policyholders, as TPAs charge fees for their services. Additionally, there may be issues with the quality of service provided by the TPA, which can impact the claims process.

What is a Third Party Administrator for health insurance? ›

TPA stands for Third Party Administrator and as such is defined as an organization or individual that handles the claims, processing, and reporting components of a self-funded health benefits plan. As an employer considers or maintains a self-funded health plan program they typically will engage the services of a TPA.

How does a Third Party Administrator make money? ›

The TPA earns income by commissions from insurance premiums or by charging specific fees for services.

What is the role of a Third Party Administrator? ›

A third-party administrator is a company that provides operational services such as claims processing and employee benefits management under contract to another company. Insurance companies and self-insured companies often outsource their claims processing to third parties.

What does a third party claims administrator do? ›

What is a third-party administrator? A third-party administrator is an organization that conducts the administrative and operational work for an insurance plan. The administrative work often includes processing claims, enrolling customers, collecting premiums, and complying with federal regulations.

Why do insurance companies use third party administrators? ›

Third-party administrators (TPAs) provide a variety of services to the insurance industry. For some companies, they help expedite claims while providing timely customer service and helping to maximize a customer's assets.

What is the risk of using a third party? ›

Third-party risk is the likelihood that your organization will experience an adverse event (e.g., data breach, operational disruption, reputational damage) when you choose to outsource certain services or use software built by third parties to accomplish certain tasks.

Who is the largest third-party administrator? ›

10 Largest Third-Party Administrators
Largest Third-Party Administrators
RankCompanyRevenue (in millions $)
1Sedgwick Claims Management Services Inc.3,478
2UMR Inc.1,300
3Crawford & Co.1,016
7 more rows
Sep 7, 2022

Is it necessary to have a TPA? ›

You'll need to ensure your plan has a Third-Party Administrator (TPA). The TPA works to ensure your company's qualified retirement plan complies with all legal requirements, including document preparation, benefit statement generation, and preparing annual nondiscrimination testing, which is required by the IRS.

What is an example of a TPA? ›

A third-party administrator is a business that delivers various administrative services on behalf of an insurance plan, such as a health plan.

What is a Third Party Administrator in simple terms? ›

Third Party Administrator (TPA) is an Insurance Regulatory and Development Authority of India (IRDAI) approved organization since the year 2001 which acts as an intermediary between the insured as well as the insurance company in order to process the health insurance claims in a smooth way.

What is the difference between a TPA and an insurance carrier? ›

The TPA specializes in claims administration, managing the day-to-day intricacies of the claims process, while the carrier provides financial resources and risk management insights. Together, they create a powerful synergy that maximizes the efficiency and effectiveness of claims management.

What is TPA and how does it work? ›

A tPA is a drug used to break up a blood clot and restore blood flow to the brain. A tPA can only be administered within a few hours after stroke symptoms appear, so it is extremely important to call 911 at the first sign of a stroke.

How many employers use TPA? ›

Expertise and Industry Connections

In fact, according to the Society of Professional Benefits Administrators (SPBA), a survey involving employers that use in-house benefit managers found that 79 percent of employers use a TPA.

What is the difference between a Third Party Administrator and a recordkeeper? ›

TPAs vs.

While TPAs are responsible for the regulatory and administrative aspects of your 401(k), the recordkeeper maintains records of the assets, investments, and contribution sources in your plan, usually by tracking an “account” for each participant. The recordkeeper will: Allocate assets to participant accounts.

What is the difference between a carrier and a TPA? ›

A TPA and Workers' Compensation Carrier both bring complementary expertise to the table. The TPA specializes in claims administration, managing the day-to-day intricacies of the claims process, while the carrier provides financial resources and risk management insights.

Is a TPA a plan administrator? ›

A Third Party Administrator (or TPA) is an organization that manages many day-to-day aspects of your employee retirement plan. A TPA performs responsibilities such as: Designing retirement plan documents. Preparing employer and employee benefit statements.

What is the difference between a TPA and a carrier? ›

What is the difference between a TPA and a carrier? Unlike carriers, TPAs don't offer insurance or assume financial risk for members' healthcare expenses. Instead, TPAs offer administrative support for businesses with self-funded health plans. They serve as mediators between employers, members, carriers, and providers.

Top Articles
Latest Posts
Article information

Author: Rev. Leonie Wyman

Last Updated:

Views: 6174

Rating: 4.9 / 5 (79 voted)

Reviews: 86% of readers found this page helpful

Author information

Name: Rev. Leonie Wyman

Birthday: 1993-07-01

Address: Suite 763 6272 Lang Bypass, New Xochitlport, VT 72704-3308

Phone: +22014484519944

Job: Banking Officer

Hobby: Sailing, Gaming, Basketball, Calligraphy, Mycology, Astronomy, Juggling

Introduction: My name is Rev. Leonie Wyman, I am a colorful, tasty, splendid, fair, witty, gorgeous, splendid person who loves writing and wants to share my knowledge and understanding with you.